Effective Date: April 10, 2026
Pet Medical Care respects your privacy and is committed to protecting the information you provide to us. This Privacy Policy explains how Pet Medical Care collects, uses, and discloses personal information through its websites, communications, and related business operations.
This Privacy Policy applies to Pet Medical Care and its affiliated brands, including Linder Pet Medical, Springs Pet Medical Care, Star Pet Medical Care, and Mobile Pet Medical Care, as well as the websites linderpetmed.com, starpetmed.com, springspetmed.com, and other current or future websites or affiliated companies operating under the Pet Medical Care umbrella that post or link to this Privacy Policy.
Information We Collect
We may collect information you voluntarily provide to us, including your name, phone number, email address, mailing address, pet-related information, appointment information, service-request information, and any other information you choose to submit through our websites, forms, emails, phone calls, or text messages.
We may also collect limited technical and website-usage information through standard website tools and technologies, including generic information related to site usage, analytics, site functionality, and communications performance.
How We Use Information
We may use personal information to respond to inquiries, schedule and manage appointments, provide veterinary and customer-support communications, send reminders and updates, maintain business and service records, process communications, operate our websites, support our software and business systems, and otherwise manage our business in compliance with applicable law.
If you provide your contact information to us, we may contact you by email or telephone regarding appointments, pet care, service updates, account matters, customer service, and related communications. If you separately consent to receive text messages, we may also contact you by SMS for those purposes.
Message frequency may vary. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. You may reply HELP for assistance. Consent to receive text messages is not a condition of purchase.
Disclosure of Information
We do not sell, rent, trade, share, transfer, or otherwise disclose your personal information to third parties for their own marketing or promotional purposes.
No mobile information will be sold, shared, transferred, or disclosed to third parties for promotional or marketing purposes.
All categories of personal information collected by us exclude text messaging originator opt-in data and consent from any sharing with third parties for marketing or promotional purposes.
We may disclose personal information only as necessary to service providers, vendors, platforms, software providers, telecommunications providers, and similar business partners that help us operate our websites, systems, customer communications, scheduling, records, payments, support services, and related business functions. This includes, but is not limited to, VetManaged software and other current or future software, systems, or service providers used by Pet Medical Care and its affiliated brands. Any such disclosure is limited to what is necessary for those providers to perform services on our behalf and not for their own marketing or promotional purposes. Telnyx’s guidance expressly allows this kind of limited sharing for message delivery and related support functions while prohibiting unrelated third-party marketing use.
We may also disclose information when required to comply with applicable law, legal process, governmental request, regulatory requirement, or to protect the rights, safety, security, and operations of Pet Medical Care, its staff, clients, patients, or the public.
Cookies, Analytics, and Website Technologies
Our websites may use standard website technologies, including cookies, analytics tools, tracking technologies, and similar tools, for general website operation, performance, communications support, analytics, and user experience. Any such use is subject to applicable law and this Privacy Policy.
Payments and Software Platforms
We may use third-party payment processors, software tools, communications platforms, website vendors, analytics tools, and other service providers to support our operations. These providers may process information on our behalf as necessary to provide services to Pet Medical Care and its affiliated brands. We do not authorize these providers to use your personal information for their own marketing or promotional purposes.
Data Retention
We retain personal information for as long as reasonably necessary to carry out the purposes described in this Privacy Policy, to maintain business and service records, to comply with legal or regulatory requirements, and to resolve disputes or enforce agreements, consistent with applicable law.
Idaho and Applicable Law
Pet Medical Care intends to handle personal information in accordance with applicable federal and Idaho law, as well as other applicable legal requirements governing privacy, communications, and records management.
Health Information
To the extent any protected health-related or patient-related information is collected or maintained through our operations, we handle that information in accordance with applicable legal and regulatory requirements.
Your Choices
You may opt out of marketing or non-essential email communications using the unsubscribe method provided in those communications where applicable. You may opt out of SMS communications at any time by replying STOP. For help with SMS communications, reply HELP or contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updated version will be posted on the applicable website with a revised effective date.
Contact Information